FAQ Center

Pre-sale Inquiry: Do you provide technical support for trial users?; What is the difference between the trial version and the registered version?; Is it secure to purchase from your Website?; Is it secure to buy the discounted programs from the websites that are not yours...; What are the differences among Video Converter, Video Converter Pro and Video Co...; What is the limitation of the free trial of Video Converter Ultimate?; Can I order a CD and how long can I get it?

Payment & Refund: What is your Refund Policy?; What payment methods do you support?; Why was I charged more than the price stated on your website?; I purchased the wrong product by mistake. Can I exchange it for the right one?; How do I pay for the product with my bank card/credit card?; Why was I charged twice for one order?; When can I get my money back?; When will my credit card be charged?; What kind of payment options can I use?

Order Information: What is your License Policy?; How can I know if my order is processed successfully or not?; What is your Upgrade Policy?; What if I want to use the program on another computer but I bought a single-user...; I have purchased the download version, how can I get a CD as a backup?; What is “Extended Download Service”?; Can I cancel my order after placing it?; How can I get an invoice?; Why can’t I find my order in your order system?; How can I get rid of those items I do not need while placing the order?

Registration: I lost my registration code or I didn't receive it after purchase, what should I...; What shall I do if the registration code is invalid?; I have paid for the program, but why is it still showing as unregistered?; How to upgrade my program and get a new registration code for the free upgrade?; What I intended to purchase is Product A, but I was sent a registration e-mail f...

Others: What can I do on your Support Center?; How to evaluate your service?; How to get a reply as soon as possible?

Technical Support: How to improve the quality of converted files?; How to load DVD folders, ISO files and IFO files, and what is the difference bet...; How to transfer files to my iPhone/iPod/iPad with iTunes?; How can I easily find DRM files in the folder which saves both DRM and non-DRM f...; How to merge some videos into one file?